Privacy Policy

1. Information We Collect

2. How We Collect Information

We collect information when you submit a contact or enquiry form; request a quotation or site survey; use our solar calculator; upload an electricity bill or other document; contact us by email, phone, WhatsApp, or other channel; create or use a customer account; or browse and interact with our website.

Some information is required to provide a specific service; other information is optional, and you may choose whether to provide it.

3. How We Use Your Information

We use the information we collect to: respond to enquiries; contact you regarding your solar requirement; prepare and provide quotations; arrange site surveys; calculate or estimate solar requirements; provide information about solar systems; process and manage requests; provide customer support; manage installation and project communication; provide after-sales service, AMC, and warranty support; improve our website and services; maintain website security; detect and prevent fraud or unauthorized activity; troubleshoot technical issues; maintain business records; comply with legal and regulatory requirements; and send service-related and, where permitted, promotional communications.

We may also use aggregated or anonymized information, which does not identify you, to understand website usage and improve our products and services.

4. Communication With You

When you provide your contact information, we may contact you regarding your enquiry, quotation, site survey, installation, project, or service request through phone calls, SMS, email, WhatsApp, or other electronic channels.

By submitting your contact information and requesting our services, you consent to receiving communications reasonably related to that request. Where marketing communications are sent, you may opt out at any time, subject to our continuing to send essential service or administrative communications.

5. Cookies and Similar Technologies

Sunveda uses cookies and similar technologies to operate and improve the website, including to remember preferences, maintain functionality, understand traffic, measure performance, and detect security issues.

Where cookies are not strictly necessary for the website to function (for example, analytics or marketing cookies), we will request your consent through a cookie banner before they are set, and you may withdraw that consent at any time through your cookie preferences or browser settings. Disabling essential cookies may affect site functionality such as form submission or login.

6. Website Security and Fraud Prevention

Sunveda takes reasonable technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction, consistent with the reasonable security practices required under the Information Technology Act, 2000 and rules made thereunder. These measures include, among others:

• Encryption of data in transit (HTTPS/TLS)
• Access controls limiting who within Sunveda can view customer data
• Secure storage for uploaded documents
• Monitoring for suspicious or unauthorized activity

No method of transmission over the internet or electronic storage is completely secure, and you should exercise reasonable care when submitting information online.

7. Sharing of Information

Sunveda does not sell your personal information. We may share information where reasonably necessary to operate our business, including with: employees and authorized personnel; solar installation and service teams; contractors and professional service providers; technology and hosting providers (including our cloud infrastructure provider); communication service providers (including SMS, email, and WhatsApp); customer support providers; payment or financing partners, where applicable; analytics or security service providers; and government authorities or regulators where legally required.

Service providers receiving information from us are contractually or otherwise required to use it only for the purposes provided and to maintain appropriate confidentiality and security.

We may also disclose information to comply with law, respond to a valid legal request, protect the rights or safety of Sunveda or others, investigate fraud or security incidents, or establish or defend legal claims.

8. Cross-Border Data Transfer

Sunveda uses third-party cloud infrastructure (including Google Firebase/Google Cloud) to host and process data. Depending on configuration, this may involve processing or storing data on servers located outside India.

Where your information is transferred outside India, we take steps to ensure it continues to be protected in a manner consistent with this Privacy Policy and applicable Indian law, including the DPDP Act's provisions on transfer of personal data outside India.

9. Third-Party Websites and Services

Our website may link to third-party websites, including official government solar scheme or subsidy portals, financing providers, or social media platforms. Once you leave the Sunveda website, the privacy practices of that third party apply, and Sunveda is not responsible for their content or security. We recommend reviewing the privacy policy of any third-party website before providing personal information.

10. Information You Choose to Provide

You are not required to provide personal information simply to browse publicly available pages of our website. Certain information is necessary if you want to request a quotation, book a site survey, submit an enquiry, receive customer support, or use other services that require personal information. If you choose not to provide required information, we may not be able to provide that service.

11. Electricity Bills and Uploaded Documents

If you upload an electricity bill or other document, it may contain personal or account-related information. We use uploaded documents only for the purpose for which they were submitted — understanding electricity consumption, preparing a solar estimate, assessing solar requirement, preparing a quotation, or processing a site survey. Please ensure the document you upload is relevant to your request and does not contain unnecessary information.

Uploaded documents are stored securely and are deleted or anonymized once they are no longer required for the purpose for which they were collected, consistent with Section 12 (Data Retention) below.

12. Data Retention

We retain information only for as long as reasonably necessary for the purposes described in this Policy. As a general guide:

• Enquiry, calculator, and site-survey data: retained for the duration of your active engagement with Sunveda, and for a reasonable period afterward (typically up to 24 months of inactivity) in case you return, unless you request earlier deletion.
• Uploaded electricity bills and documents: retained only until the relevant assessment, quotation, or service is complete, after which they are deleted or anonymized unless retention is required for an active project, warranty, or legal obligation.
• Quotation, invoice, and financial records: retained for the period required under applicable Indian tax and company law (currently up to 8 years), to meet statutory record-keeping obligations.
• Installed-project and warranty/AMC records: retained for the duration of the warranty/AMC period plus a reasonable period afterward for service history purposes.

When information is no longer required, we delete, anonymize, or securely dispose of it, subject to applicable legal requirements.

13. Data Breach Notification

In the event of a personal data breach that is likely to compromise your information, Sunveda will take reasonable steps to contain and assess the breach, and will notify affected individuals and, where required, the Data Protection Board of India, in accordance with the DPDP Act and applicable rules.

14. Your Rights Under the DPDP Act

As a Data Principal under the DPDP Act, 2023, you have the right to:

• Access a summary of the personal data we hold about you and the processing activities undertaken.
• Correct, complete, or update inaccurate or outdated personal data.
• Erase personal data that is no longer necessary for the purpose it was collected, subject to legal retention requirements.
• Withdraw consent at any time where processing is based on consent, without affecting the lawfulness of processing carried out before withdrawal.
• Grievance redressal through our Grievance Officer (Section 15), with a response expected within a reasonable time and, in any case, consistent with applicable regulatory timelines.
• Nominate another individual to exercise these rights on your behalf in the event of death or incapacity.

To exercise any of these rights, contact our Grievance Officer using the details in Section 15. We may need to verify your identity before processing certain requests.

15. Grievance Officer

In accordance with the Information Technology Act, 2000 and the DPDP Act, 2023, Sunveda has designated a Grievance Officer to address complaints or concerns regarding the processing of your personal data.

Grievances will be acknowledged promptly and addressed within the timeline prescribed under applicable law.

16. Marketing Communications

We may occasionally send information about solar solutions, new services, offers, subsidy or scheme updates, company announcements, and educational content. You may opt out of marketing communications using the unsubscribe option provided, or by contacting us directly. Even after opting out, we may still send essential service-related or administrative communications about an active enquiry, quotation, survey, project, account, security issue, or service request.

17. Children's Privacy

Our website and services are intended for use by individuals who are 18 years of age or older. We do not knowingly collect personal data from individuals under 18 without verifiable parental or guardian consent, as required under the DPDP Act.

If you are a parent or guardian and believe your child has provided personal information to Sunveda without your consent, please contact our Grievance Officer so that we can review and, where appropriate, delete that information.

18. Changes to This Privacy Policy

Sunveda may update this Privacy Policy from time to time to reflect changes in our services, website functionality, technology, business practices, or legal and regulatory requirements. When we update the policy, we will revise the "Last Updated" date at the top of this page. Material changes will be highlighted where appropriate. Your continued use of the website after an updated Privacy Policy is published constitutes acceptance of the updated policy, to the extent permitted by applicable law.

19. Governing Law and Jurisdiction

This Privacy Policy is governed by the laws of India. Any disputes arising out of or in connection with this Policy shall be subject to the exclusive jurisdiction of the courts at [FILL: your registered city, e.g., Pune / Mumbai / Lucknow], India.

20. Contact Us

If you have questions about this Privacy Policy or would like to make a privacy-related request, please contact us:

For privacy-related requests specifically, please contact our Grievance Officer as listed in Section 15.

21. Consent to This Privacy Policy

By using the Sunveda website or voluntarily providing personal information to us, you acknowledge that you have read and understood this Privacy Policy. Where required under applicable law, we will obtain your specific, informed consent before processing your information for purposes that require it. You may withdraw consent at any time where processing is based on consent, subject to legal and operational limitations, by contacting our Grievance Officer.